Responsible Gaming

Gamble for entertainment

Gambling involves risk, and there is no guaranteed way to win. Every wager has an uncertain outcome, regardless of previous results, personal beliefs or strategies. A win does not mean that another win is more likely, and a loss does not mean that a win is due. Games are based on chance or other rules that determine outcomes, so you should never gamble with the expectation of making a regular income.

Before you play, consider whether gambling fits comfortably within your budget and your lifestyle. Decide how much time and money you are prepared to spend, then treat those amounts as entertainment costs. Do not use money needed for rent, mortgage payments, household bills, food, education, transport, savings or other essential expenses. You should also avoid gambling with borrowed money, credit intended for other purposes or funds that belong to another person.

• Only gamble when you are in a calm and suitable state of mind.
• Set a spending limit before starting and do not increase it during a session.
• Set a time limit and take regular breaks away from gambling.
• Keep gambling separate from everyday financial commitments.
• Never chase losses by placing larger or more frequent bets.
• Do not gamble when affected by alcohol, medication or other substances.
• Remember that gambling is not a reliable way to earn money.

A responsible approach also means understanding how the games work. Read the available game information and terms before making a deposit or placing a wager. Consider the potential cost of play, the applicable rules and any limits that may be available. If you do not understand a feature, payment option or game rule, pause and seek clarification before continuing.

Tools to help you stay in control

Planning your gambling in advance can make it easier to stay within your chosen boundaries. Imperial Wins Casino may provide account features or controls designed to help players manage their activity. Depending on the service and applicable requirements, these may include deposit limits, loss limits, wagering or spending limits, time reminders, cooling-off periods and account closure or self-exclusion options. Availability and operation can vary, so review the relevant account information before using a control.

Set a budget

Choose an amount that you can afford to lose over a defined period. A limit should be based on your disposable income after essential costs, not on money you hope to win. Once your limit is reached, stop gambling. Do not change the limit simply because you have experienced a loss or because you are close to a preferred result.

Set a time boundary

Gambling can feel absorbing, particularly when played online. Decide when your session will finish and use reminders or breaks where available. Step away from the screen, attend to other activities and avoid allowing gambling to replace sleep, work, study, exercise, family time or social commitments.

Use a break or self-exclusion

A cooling-off period can provide short-term space from gambling. If you believe you need a longer break, self-exclusion may be more appropriate. Self-exclusion is a voluntary arrangement that restricts access to gambling for a selected period or until further action is taken. Choose a period carefully and follow the instructions provided. A self-exclusion request should be treated seriously, and you should not try to create another account or use another person’s account to continue gambling.

If you request account closure or self-exclusion, read the applicable terms and instructions carefully. These controls may not automatically prevent access to every gambling service, website or account outside Imperial Wins Casino. Consider using device controls, payment restrictions and support from a trusted person to strengthen your plan.

Recognising when gambling may be a problem

Gambling-related harm can affect anyone. It may develop gradually, and a person may not recognise the impact immediately. Warning signs can include spending more money or time than intended, feeling unable to stop, hiding gambling activity, borrowing money, missing bills or responsibilities, and repeatedly trying to recover losses. Gambling may also become a concern when it causes stress, anxiety, low mood, arguments, sleep problems or difficulties at work, study or home.

• You often think about gambling or plan your day around it.
• You increase the amount or frequency of your bets to achieve the same feeling.
• You return after losing money to try to win it back.
• You feel restless, irritable or upset when attempting to stop.
• You hide deposits, withdrawals, losses or gambling sessions from others.
• You use money set aside for necessities or ask others for financial help.
• You cancel plans, miss obligations or lose interest in usual activities.
• You continue gambling despite personal, financial or relationship problems.

If any of these signs feel familiar, stop gambling and take the concern seriously. Do not attempt to solve the problem by gambling more. Review your recent activity, remove access to available funds where possible and consider asking someone you trust to help you follow a break or self-exclusion plan. Speaking with a qualified support professional can provide confidential guidance tailored to your circumstances.

Support is also available for family members, partners and friends affected by another person’s gambling. You do not need to manage the situation alone. A support service can help with communication, financial boundaries, safety planning and practical next steps. If gambling has contributed to immediate danger, severe distress or thoughts of self-harm, contact emergency services or an urgent crisis service in your area.

Our approach and your responsibilities

Imperial Wins Casino aims to provide clear information and promote informed choices. Responsible gaming measures may include age and identity checks, account monitoring, safer-gambling information and processes for limits, breaks, closure or self-exclusion. Where activity raises concerns, additional information or action may be required in line with applicable laws, regulations and internal procedures. These measures support responsible participation but cannot remove all gambling risk.

You are responsible for providing accurate information, protecting your account details and using available controls honestly. Do not allow another person to use your account, and do not gamble on behalf of someone else. Keep your payment details secure and contact the relevant support channel promptly if you believe your account has been accessed without permission or used in a way you did not authorise.

Only eligible adults should use gambling services. Age and eligibility requirements apply, and additional restrictions may apply under Australian law or in your location. Parents, guardians and other responsible adults should take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods. Useful measures may include password protection, separate user profiles, device controls and keeping financial information private.

If you need help with responsible gaming settings, account restrictions or self-exclusion, use the support options made available through the website. For independent assistance, contact a recognised gambling support service in your state or territory. These services can offer information, counselling and practical guidance. Taking a break or asking for help is a responsible decision, not a failure.

Review this information regularly and check the current website terms for details about available features and processes. Responsible gambling is an ongoing commitment. Set boundaries, monitor your behaviour, take breaks and stop whenever gambling is no longer enjoyable or affordable.