Privacy Policy | Imperial Wins Casino

Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and the choices you make. Imperial Wins Casino may collect information provided directly by you, information created through your use of the website and information received from service providers or other legitimate sources. We seek to collect information that is relevant to the purposes described in this policy.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to create, maintain and support an account. We may also handle information used to confirm that an account belongs to the person using it. If you contact support, we may retain the content of your enquiry and information needed to respond.

Verification and compliance information

To help meet responsible operational, security and legal requirements, we may request identity or other verification documents. These could include documents or information used to confirm identity, age, location, source of funds or account activity, where relevant. The information requested will depend on the circumstances and the checks that need to be completed.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, gaming activity, account balances and transaction history. Payment providers may process payment details on our behalf. We may receive information about the payment method, transaction status and related details, while sensitive payment information may be handled directly by the relevant payment provider.

Technical, device and cookie information

When you use the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, dates and times of access, referral information and interaction data. We may also use cookies and similar technologies to remember preferences, support website functions, understand usage and help protect accounts.

How and why information is used

Personal information is used for purposes connected with providing and managing the services. We try to use information fairly and in a way that is proportionate to the purpose for which it was collected. Depending on the circumstances, information may be used to:

Create, operate and maintain your player account.
Process deposits, withdrawals and other account transactions.
Provide customer support, respond to questions and resolve complaints.
Verify identity, age and account details.
Conduct security, anti-fraud, anti-money laundering and other risk checks.
Monitor activity to identify suspicious, unauthorised or prohibited use.
Meet legal, regulatory, tax, accounting and record-keeping obligations.
Maintain, test, improve and secure the website and its features.
Understand website use, measure performance and improve the player experience.
Communicate with you about your account, service notices, security matters and important changes.
Send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
Protect the rights, property, safety and security of players, the website and relevant service providers.

Information may be combined from different sources when this is reasonably necessary for account administration, verification, security, customer support or legal compliance. We do not use personal information for purposes that are unrelated to the services without an appropriate legal basis or notice where required.

Marketing communications

Where marketing is sent by email, text message or another channel, you can generally opt out by following the unsubscribe instructions in the message or by contacting support. Opting out of marketing does not stop essential service communications, such as account, security, transaction or legal notices.

Sharing, security and retention

Personal information may be shared where this is necessary to provide the services, complete a requested transaction, protect the website or meet an obligation. This can include sharing relevant information with payment providers, identity and verification services, technology providers, customer support providers, professional advisers and other service providers working on our behalf. Information may also be disclosed where required or permitted by law, in response to a valid request, or to investigate fraud, security incidents or suspected misuse.

Service providers may process information in Australia or another country, depending on the systems and services used. Where information is handled by another organisation, we expect appropriate safeguards and confidentiality measures to be applied. Information may be transferred, stored or accessed across borders where reasonably necessary for the purposes described in this policy.

We use reasonable administrative, technical and organisational measures to help protect information against unauthorised access, alteration, disclosure, loss and misuse. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or supplier confidentiality requirements. No website, network or electronic storage system can be guaranteed to be completely secure, so players should also use a strong, unique password and keep login details confidential.

We keep information only for as long as it is reasonably needed for the purposes explained in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised.

Cookies

Cookies are small files or similar technologies placed on a device when a website is used. They may help the website remember settings, keep account functions working, understand traffic and usage, support security and provide relevant communications. Some cookies may be placed by service providers that help operate or measure the website. You can manage, block or delete cookies through your browser settings. Disabling some cookies may affect website functions or the way certain features operate.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how information is used or raise a concern about privacy handling.

Making a data request

To exercise your data rights, including access, correction, deletion of your data or withdrawal of consent to marketing, contact support@imperialwinscasino.best. Please describe your request clearly and provide enough information for us to understand and verify it. We may need to confirm your identity before responding, especially where the request involves account information or documents. This is a security measure designed to help prevent information being disclosed to the wrong person.

We will consider and respond to privacy requests within a reasonable timeframe, subject to identity checks, technical limitations and any exceptions that apply. In some situations, we may be unable to delete or provide certain information because it is needed for security, dispute resolution, account administration or a period required by law. If this occurs, we will explain the reason where we are permitted to do so.

Withdrawing consent to marketing will not affect the lawfulness of marketing sent before the withdrawal. It also will not remove essential records or stop communications needed to operate your account, process transactions, protect security or meet legal obligations. You may close your account through the available account process or by contacting support, but account closure does not automatically erase all information.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The current version will be made available on the website. We encourage players to review it periodically. Where a change is significant, additional notice may be provided through the website or another appropriate communication channel.