Betting Rules

1. General betting conditions

By placing a bet, you confirm that you have read and understood the applicable rules and agree to be bound by them. You must also comply with all account, payment, identity verification and responsible gambling requirements that apply to your use of the website. If there is a conflict between these Betting Rules and a specific game rule, event rule or promotion term, the more specific rule may apply to that bet.

You must be legally permitted to participate in gambling activities in your location. You are responsible for checking the laws that apply to you before creating an account or placing a bet. Imperial Wins Casino may restrict or refuse access where required by law, regulation, internal controls or responsible gambling procedures. The website must not be used by anyone who is under the applicable legal gambling age, is self-excluded or is otherwise not permitted to gamble.

Only one personal account may be used unless the website expressly allows otherwise. You must provide accurate and current information and keep your login details secure. Bets placed through your account are generally treated as having been placed by you. You should act promptly if you believe someone else has accessed your account, if your personal details are incorrect or if you identify activity that you do not recognise.

• Bets must be placed using the available betting interface and accepted payment methods.
• A bet is not final until the website confirms that it has been accepted.
• Displayed odds, prices, balances and selections may change before acceptance.
• You must check your selections, stake, odds and total amount before confirming a bet.
• A bet may be declined, limited, suspended or cancelled where permitted by these rules or applicable law.
• You must not use the service for fraud, money laundering, unlawful activity, manipulation or any other improper purpose.

The website may carry out checks relating to identity, age, source of funds, payment ownership and account activity. These checks may take place before or after a bet is accepted. If required information is not provided, or if information cannot be verified, access to an account or the processing of a bet may be delayed, restricted or refused.

You are responsible for ensuring that your device, internet connection and account access are suitable for placing bets. Imperial Wins Casino is not responsible for a bet that you fail to submit because of your own equipment, connection, browser, software or other circumstances outside the website’s reasonable control. If a technical problem occurs, do not repeatedly submit the same bet without first checking whether the original request was recorded.

2. Placing, accepting and cancelling bets

You should review every bet carefully before submitting it. This includes checking the event or game, market, selection, price or odds, stake, potential return and any applicable conditions. Once a bet has been submitted and accepted, it normally cannot be changed or withdrawn unless a specific feature or rule allows cancellation. The availability of cancellation, cash-out or similar features is not guaranteed and may depend on the product, market, event status, technical conditions and the website’s risk controls.

A bet may be accepted automatically or may require additional processing. A confirmation displayed on screen, in an account history or through another website function may be used to show that a bet has been accepted. You should keep your confirmation and review your account history. If a transaction appears incomplete, duplicated or inconsistent, do not place another bet until you have checked the status where possible.

The website may suspend betting on a market or event at any time. This may occur because of an event interruption, a change in available information, a technical issue, unusual activity, a pricing review, a rules issue or a legal or operational requirement. A suspended market may reopen, remain suspended or be settled under the applicable rules.

Errors and irregular bets

If an obvious error occurs in a price, market description, result, stake calculation or other betting information, the website may correct or void the affected bet where permitted. An obvious error can include information that is clearly inconsistent with the event, market or surrounding prices, or a technical display that does not reflect the intended betting offer. The website may consider the circumstances, information available at the time and any applicable consumer or gambling requirements when reviewing an error.

Bets may also be reviewed if there is suspected collusion, manipulation, misuse of an account, use of prohibited software, interference with the website or activity that creates an unfair advantage. Where a review is required, settlement or payment may be delayed until the review is completed. If a bet is found to have been affected by an error or prohibited activity, the website may take action in accordance with these rules and the applicable Terms and Conditions.

You must not attempt to exploit a website fault, delay, pricing mistake or other technical issue. If you notice an apparent error, stop using the affected market and report it through the available support process. Continuing to place bets while knowingly taking advantage of an error may result in bets being reviewed or account activity being restricted.

3. Results, settlement and payments

Bets are settled using the official result or outcome applicable to the relevant event, game or market. The website may use an official governing body, event organiser, recognised results provider or other reliable source to determine the outcome. The result shown on the website may be updated if an official result is corrected or if a settlement error is identified.

Unless a specific rule says otherwise, the result at the end of the relevant event or betting period is used for settlement. Post-event changes, appeals, disqualifications or amendments may be treated according to the rules for that market. Different products may have different settlement points, including scheduled completion, a declared result, a minimum participation requirement or another stated condition. You should read the information displayed for the relevant market before placing a bet.

Where an event is postponed, abandoned, interrupted, rescheduled or otherwise changed, the applicable market rules will determine whether bets remain valid, are carried forward or are voided. A selection may also be treated separately from the rest of a multiple or combination bet. If an event or market cannot be settled fairly under the applicable rules, the affected bet may be voided.

• A winning bet is credited according to the accepted odds or price and the applicable settlement rules.
• A losing bet is deducted from the available account balance in accordance with the accepted stake.
• A void bet is normally returned without a win or loss, subject to the relevant market rules.
• For combination bets, one void selection may affect the calculation of the remaining selections.
• Dead-heat or tied outcomes may be settled using a reduced payout or another stated method.
• Where an outcome cannot be determined under the applicable rules, the affected bet may be voided.

Account balances, bet histories and settlement information should be checked regularly. A displayed balance may be subject to pending transactions, verification checks, chargebacks, corrections or adjustments. Payments and withdrawals are handled under the website’s payment and account rules. The website may require additional verification before releasing funds, particularly where an account, payment method or transaction requires review.

You must use a payment method that belongs to you or that you are authorised to use. The website may refuse a payment, return funds or restrict an account where a payment method appears to be unauthorised, inconsistent with account information or connected with suspicious activity. Any applicable payment processing conditions should be reviewed before depositing or requesting a withdrawal.

4. Complaints, responsible gambling and rule updates

If you believe that a bet has been accepted, settled or recorded incorrectly, review the bet details first and raise the issue through the available support process. Include the relevant account information, bet reference where available, date, market, stake and a clear description of the concern. Do not send passwords or other unnecessary security information. A complaint may be reviewed against the account record, transaction history, system logs, published rules and available official results.

Complaints should be made as soon as reasonably possible. The website may need time to investigate, request further information or refer an issue for specialist review. If a resolution cannot be reached through the website’s process, you may have access to external complaint, dispute resolution or regulatory pathways that apply to your circumstances. Nothing in these rules is intended to remove rights that cannot lawfully be excluded.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set limits that suit your circumstances and never gamble with money needed for essentials. Take regular breaks, avoid gambling when upset or under the influence of alcohol or drugs, and do not chase losses. If gambling stops feeling enjoyable or becomes difficult to control, stop playing and use the responsible gambling tools and support information available on the website.

• Set a personal budget before you begin.
• Use deposit, loss, session or time limits where available.
• Consider a break, account restriction or self-exclusion if you need time away.
• Do not ask to reverse a responsible gambling restriction while it is active.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about another person’s gambling, encourage them to access appropriate support.

Imperial Wins Casino may update these Betting Rules to reflect changes to products, systems, legal requirements, risk controls or operating practices. The latest version published on the website will apply from the stated effective date, or from publication where no date is shown. It is your responsibility to review the rules before placing new bets. If you do not agree with an update, you should stop using the relevant betting service.

These Betting Rules should be read together with all other terms and notices displayed on the website. If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. By continuing to use the betting service after reviewing the current rules, you acknowledge the conditions that apply to future bets.